Privacy Policy & Legal Disclaimer.

We respect the privacy of our website visitors, clients, property owners, tenants and investors and are committed to protecting personal data in accordance with applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

By using this website, submitting an enquiry, requesting a property viewing or providing personal information, you acknowledge that you have had the opportunity to review and understand this Privacy Policy and Legal Disclaimer.

We may collect and process personal data necessary to provide real estate services and communicate with our clients, including:

• Full name.
• Mobile number and email address.
• Nationality where relevant.
• Property preferences and requirements.
• Information relating to buying, selling, leasing or investing in real estate.
• Information provided by property owners or landlords.
• Information submitted through website forms, viewing requests, WhatsApp, email or telephone.
• Documents voluntarily provided for evaluation or verification purposes.
• Technical information such as IP address, browser type, device information and website usage data.

We do not seek to collect personal data beyond what is reasonably required for real estate brokerage, communication and legal or regulatory compliance.

Personal data may be collected and processed for purposes including:

• Responding to enquiries and requests relating to real estate services.
• Arranging property viewings and related communication.
• Facilitating buying, selling, leasing or investment transactions.
• Communicating with clients, landlords, tenants and investors.
• Meeting contractual, legal and regulatory obligations.
• Improving website security, performance and user experience.
• Responding to lawful requests from competent authorities.

Personal data is processed on an appropriate legal basis depending on the circumstances, which may include:

• Consent of the data subject where consent is required.
• Performance of a brokerage agreement or steps taken at the client's request before entering into an agreement.
• Compliance with legal or regulatory obligations.
• Legitimate business interests where permitted and where those interests do not override applicable data subject rights.

We do not sell or rent personal data to third parties.

Personal data may nevertheless be shared where reasonably necessary for a transaction or legal obligation, including with:

• Property owners, landlords or developers for transaction purposes.
• Government, regulatory or real estate authorities.
• Banks, escrow agents or other parties involved in a transaction.
• Authorised service providers such as IT, hosting or CRM providers.

Disclosures are made in accordance with applicable requirements and only to the extent reasonably required for the relevant purpose.

Where personal data is transferred outside the United Arab Emirates, including through cloud-based systems or service providers, such transfers are handled in accordance with applicable data protection requirements and appropriate safeguards are applied where required.

Personal data is retained for as long as reasonably necessary for purposes including:

• Providing real estate services.
• Fulfilling contractual and transaction-related obligations.
• Meeting legal, regulatory and record-keeping requirements.

When there is no longer a legitimate need to retain the information, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Subject to applicable UAE law, data subjects may have rights concerning their personal information, including:

• Requesting access to personal data.
• Requesting correction or updating of inaccurate or incomplete information.
• Requesting deletion where legally permissible.
• Withdrawing consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

Requests concerning personal data may be submitted using the contact methods provided at the end of this policy.

We use appropriate technical and organisational measures designed to help protect personal data against unauthorised access, loss, misuse or alteration.

• Encrypted website connections using SSL/TLS.
• Appropriate hosting and technical infrastructure.
• Restricted access to personal and transaction-related information according to operational need.

This website may use cookies and similar technologies to support website functionality, analyse performance and improve the user experience.

Users may manage or disable certain cookies through their browser settings. Disabling certain cookies may affect some website functionality.

Where you submit an enquiry, viewing request or personal information through the website, contact forms, WhatsApp, email or telephone, information provided may be processed for communication, real estate brokerage, transaction and related lawful purposes in accordance with applicable laws of the United Arab Emirates.

This Privacy Policy and Legal Disclaimer may be amended from time to time to reflect changes to our services, website, legal requirements or regulatory obligations.

The updated version becomes effective when published on this page and the policy date should be updated when material changes are made.

For enquiries concerning this Privacy Policy, the processing of personal data or requests relating to your personal information, please contact the Oasis Heaven team using the official contact methods shown below.